Brian Solis’ Revolution

Technology analyst and futurist Brian Solis examines technology, trends and best practices and introduces viewers to the thought leaders who are blazing the trail. Photocredit: dochanhlangtu Related articles cxpartners | User experience problems with responsive photos #ux #x (serve4impact.com) Story-centered design: hacking your brain to think like a user (serve4impact.com) How To Respond Effectively To Design … Continue reading Brian Solis’ Revolution

Andrew McAfee’s Enterprise 2.0 and Social Business

Andrew McAfee of the MIT Center for Digital Business explains how new collaborative tools let everyone create and organize information Photocredit: Miss Annie: Pastels.And.Dots Related articles MIT Andrew McAfee's The Decline of the HPPO (Highest Paid Person's Opinion) (serve4impact.com)

MIT Andrew McAfee’s The Decline of the HPPO (Highest Paid Person’s Opinion)

Found at The Decline of the HPPO (Highest Paid Person’s Opinion). Many established companies still practice “decision making by HPPO” (Highest Paid Person’s Opinion), according to Andrew McAfee of the MIT Center for Digital Business. But McAfee says that the next wave of Enterprise 2.0, a term he coined, will see companies managing decision making and knowledge in decidedly new … Continue reading MIT Andrew McAfee’s The Decline of the HPPO (Highest Paid Person’s Opinion)

It’s 2012 and you are STILL ignoring Social Customer Service?

Found at It’s 2012 and you are STILL ignoring Social Customer Service? #facepalm «. I came across a chart in Information Week’s article, “How To Get From CRM To Social” that blew me away. As in “OMG, you have got to be kidding me” blown away. Check this out: Read all at It’s 2012 and you are … Continue reading It’s 2012 and you are STILL ignoring Social Customer Service?