Many executives expect IT will play a growing role in driving business results, according to a new survey. For that to happen, CIOs must broaden their profiles and prove IT’s effectiveness in areas such as digital and innovation. IT is poised to play a new, more strategic role in companies, one that moves beyond support to … Continue reading McKinsey survey results: IT’s future value proposition
A well executed customer experience program will bring value. Seeing this value isn't always intuitive. Join McKinsey & Company consultants, Alex Rawson and Joel Maynes as they show how to link value to customer experience to deliver stacked wins.
THE OUTCOME ECONOMY – A DATA DRIVEN ECONOMY BASED ON SUSTAINABLE VALUE CREATION Each technological age has been marked by a shift in how its industrial platform enables companies to rethink their business processes and create wealth (1). As we are standing on the brink of a new chapter of capitalism are we limiting our … Continue reading Impressive The Outcome Economy – A #Data Driven Economy Based On Sustainable #Value Creation
The amount of time board directors spend on their work and commit to strategy is rising. But in a new survey, few respondents rate their boards as effective at most tasks or report good feedback or training practices. Read all (Sourced through Scoop.it) from: www.mckinsey.com
Personal notes from reading ‘A Service Lens on Value Creation’ — by Lance A. Bettencourt, Robert F. Lusch and Stephen L.… Source: medium.com See on Scoop.it - Designing services