As a human, as a professional and as a person I aim to elicit responses from people. That is the reason why I have been in customer service for almost 35 years. And may be that is one of the reasons why I use social media and blogs that extensively. In customer service one truly … Continue reading My guest post for NEXT Service Design, Berlin
Found at http://www.frankwatching.com/archive/2012/07/26/cut-the-crap-hoe-maak-je-een-goede-recruitmentsite-voor-gen-y/ Nice starting point. But i missed the customer experience as a result of. And life is of course much more complicated in a multi channel environment! Still highly recommended. Photocredit: http://literarycoffee.tumblr.com/ Related articles The First Step in Creating a Great Customer Experience The 4C's of the Conversation Company by steven van belleghem Big Data Advances in … Continue reading From user needs to (nice graph)
The first assumption I make here is that knowledge workers are passionately interested in the return on investment of their activities (value-added work, non value added work or my nightmare work required by unfunded mandates). The second assumtion I make is - based partially on my own behavior and experience - that these workers focus … Continue reading Will HR-policies reflect the new job requirements of knowledge workers?
Yes, incorporated in this blog because of the statement principles govern. No more words needed. Principles govern. Source: http://www.leadershipexcellenceblog.com/?p=209 Even before the first issue of Leadership Excellence was published 25 years ago in May 1984, I was working with Stephen R. Covey on articles and white papers that would later appear in chapters of The … Continue reading Leadership is governed by principles