Q: Digital Transformation – Where do you start? A: Indeed: with why

Organizations large or small are on the journey for digital transformation. Audacious goals are absolutely important, but "boil the ocean" approaches seldom deliver expected results. So where do you start? And what’s the logical scenario to manage digital transformation seamlessly? Start with WHY: As every successful change program, business transformation should follow the 'Golden Circle' … Continue reading Q: Digital Transformation – Where do you start? A: Indeed: with why

Most popular with mckinsey.com readers in Q3 2015 #business #change #digital

1. Changing change management Research tells us that most change efforts fail. Yet change methodologies are stuck in a predigital era. It’s high time to start catching up. more Facebook LinkedIn Twitter 2. Disrupting beliefs: A new approach to business-model innovation In a disruptive age, established business models are under attack. Here’s how incumbent companies … Continue reading Most popular with mckinsey.com readers in Q3 2015 #business #change #digital

I guess this is often the case: Is Your Customer Registration System Stuck in 1995?

There are many companies out there who are still stuck in 1995 and haven’t hopped on board with a SaaS vendor for Customer Identity Management. This may be due to lack of knowledge or a major issue concerning customer identity has not occurred. But, don’t wait till your customers’ information is at risk, read on … Continue reading I guess this is often the case: Is Your Customer Registration System Stuck in 1995?

How to build lasting relationships with a Always-On Consumer

This info-graphic from The Cube explains how consumers are changing, how companies need to communicate with them, and identifies the key demands that need to be considered when interacting with the 'Always-On' consumer. Sourced through Scoop.it from: cubemc.com