AI May Soon Replace Even the Most Elite Consultants Jobs

Amazon’s Alexa just got a new job. In addition to her other 15,000 skills like playing music and telling knock-knock jokes, she can now also answer economic questions for clients of the Swiss global financial services company, UBS Group AG. Read all here Related articles Your customers are digital, but are you Financial services still booming despite fading … Continue reading AI May Soon Replace Even the Most Elite Consultants Jobs

The Digital Focus & Importance of Design Thinking at Capital One | Wharton FinTech

RT @CareyElise: Check out my blog post on innovation and design thinking in financial services http://t.co/PtCtgJox4K @whartonfintech @Whar… Source: www.whartonfintech.org  

Recommended: An Experience Design Primer – Service Design, UX, CX, DevOps

A small eruption emerged on Twitter in response to my article that covered the Adaptive Path acquisition. At the root of it was a conversation about the differences and overlaps between user experience (UX) and service design. Patrick Quattlebaum, managing director at Adaptive Path and esteemed former colleague sat down with me to see if we … Continue reading Recommended: An Experience Design Primer – Service Design, UX, CX, DevOps

pwc’s Experience radar: 2013, US Retail Banking

See on Scoop.it - Designing design thinking driven operations Experience radar: 2012, US Retail Banking... Despite many threats to profitability, retail banks have rich opportunities for growth. Customers will pay for banking experiences they value. The challenge lies in delighting customers through experiences they value rather than exhausting resources on offerings they ignore. Some key … Continue reading pwc’s Experience radar: 2013, US Retail Banking

The Break Up- Why Insurance Companies Can’t Retain Customers by Jack Morton Worldwide

Insurance companies are great at acquisition but bad at retention. Jack Morton offers our unique POV and 5 ways insurance brands can keep more customers.     My point of view: either regulations or shareholder interests make it hard for those companies to balance the mutual interests. Photocredit: winged bean Related articles How I Can Help … Continue reading The Break Up- Why Insurance Companies Can’t Retain Customers by Jack Morton Worldwide