In today's world, customers decide how customer-centric a company is. Good customer service should capture the fundamentals of a great experience: ease, effectiveness, and emotion Looking ahead, Forrester sees 10 trends for 2017 that customer service professionals should take into account as they move the needle on the quality of service that they deliver: Here … Continue reading Forrester: Top Trends For #CustomerService In 2017: Operations Become Smarter And More Strategic
1. Digital workplaces seize on AI in the “intelligent workplace” 2. Focus shifts from “firing up tech” to changing behaviour and culture 3. Digital workplace strategy takes central role 4. Intranets keep getting better and stronger 5. The “centre of gravity” for work moves from physical to digital 6. Public and civic organizations transform their … Continue reading Medium: 10 #digital workplace predictions for 2017 #jobs #job
In 2016, we've seen mobile completely redefine how people interact with one another as well as with brands. And while social and mobile have had an indisputable impact on marketing, communications and business, in 2017, we're going to see old dogs with new tricks in areas such as content mixed with new dogs who want … Continue reading 6 Digital Trends in 2017 That Will Redefine ..
Why these 15? Source: Forrester's Top Emerging Technologies To Watch: 2017-2021 | Forrester Blogs