McKinsey survey results: IT’s future value proposition

Many executives expect IT will play a growing role in driving business results, according to a new survey. For that to happen, CIOs must broaden their profiles and prove IT’s effectiveness in areas such as digital and innovation. IT is poised to play a new, more strategic role in companies, one that moves beyond support to … Continue reading McKinsey survey results: IT’s future value proposition

Is the 4th Industrial Revolution about Customer Experience? Yes, according to this Salesforce Blog

Having worked with some of the best super brands in the world for customer experience both supporting them as our customers for five years and then advising hundreds of them on customer experience for 11 years, I know what good looks like. In his book "The Fourth Industrial Revolution," Klaus Schwab states that the fourth … Continue reading Is the 4th Industrial Revolution about Customer Experience? Yes, according to this Salesforce Blog

The Future of Work and the Transformation from Within

http://docs.google.com/viewer?url=http%3A%2F%2Fwww.exago.com%2Fwp-content%2Fuploads%2F2014%2F11%2Ffuture-of-work.pdf&embedded=true Which companies are ensuring their place in the future? Definitely not those sticking to conventional models in work organisation or in structuring and running their businesses. As evolution teaches, the ability to adapt to environmental changes, such as the ones we experience in the corporate world, determines who has a better chance of thriving. … Continue reading The Future of Work and the Transformation from Within

A-Z Culture Glossary of 2015: The Trends You Need to Know to be Relev…

Moving at the speed of culture and staying relevant is challenging for brands and people alike. We all want to be culturally in sync in 2015. However, with so many trend reports, lists, and predictions this time of year, it can be hard to separate the signals from the noise. To help, Sparks and honey … Continue reading A-Z Culture Glossary of 2015: The Trends You Need to Know to be Relev…

New Report:How to Build Customer Confidence in 2015

A new report from Retail Customer Experience shows most customers need reassurance. Here's how to build customer confidence leveraging the latest trends. Source: 360connext.com Related articles Serving UP A Great Customer Experience How To Ruin A Great Customer Experience A Customer Experience Secret Weapon The Six Laws of Customer Experience (Video) 2015 and the rise … Continue reading New Report:How to Build Customer Confidence in 2015