McKinsey survey results: IT’s future value proposition

Many executives expect IT will play a growing role in driving business results, according to a new survey. For that to happen, CIOs must broaden their profiles and prove IT’s effectiveness in areas such as digital and innovation. IT is poised to play a new, more strategic role in companies, one that moves beyond support to … Continue reading McKinsey survey results: IT’s future value proposition

The skills and traits of a next-generation CIO

As digital transformation threatens to alter everything we thought we knew about business, the C-suite is suddenly crowded with geeks, and companies scrambling to disrupt themselves or die trying are looking to technology for answers, but not necessarily to the office of the CIO. The need to spin customer data into gold has led to … Continue reading The skills and traits of a next-generation CIO

How CIOs can lead the charge on dealing with digital disruption.

Although some CEOs might recognize that companies like Uber or Airbnb are disrupting the business world, many still maintain a wait-and-see attitude. Traditionally, this means responding once the true threat to their own business has been identified. However, in the case of digital disruption, waiting until the threat is clear is too late. There will … Continue reading How CIOs can lead the charge on dealing with digital disruption.

On CRM initiatives, the CIO in 2017 is the Supportive Gatekeeper.

On a call the other day with a very innovative financial services company somewhere across a sea, the wonderful Global Head of Digital Channels described their CIO as a supportive gatekeeper. What better way to capture the state of the art in 2017. This was couched in the most positive of ways. What this business operations visionary … Continue reading On CRM initiatives, the CIO in 2017 is the Supportive Gatekeeper.

Forrester Webinar: The evolving role of the CIO

What’s next for technology leaders There has not been a time when technology has had a more profound impact on customer experience and revenue performance. By the sheer force of nature, this is evolving the role of the CIO and placing technology leaders front and center.During this webinar, Forrester thought leaders discuss:Customer dynamics that are … Continue reading Forrester Webinar: The evolving role of the CIO