Top Influencers in Consumer Technology

Top Influencers
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Enter a caption Deloitte. (2009). How social media-based CRM can help address changing consumer demands.





VoorkantThe Design of Business – Why Design Thinking is the Next Competitive Advantage. [Online] Available at: [Accessed 2 June 2013].



VoorkantRetrieved September 11, 2015 from Tucker, C. (2014). Social networks, personalized advertising, and privacy controls. Journal of Marketing Research, 51(5),




Voorkant impact-of-customer-experience-in-the-us. Accessed on August 29, 2013.




VoorkantGuide to Understanding Social CRM,” Chess Media Group, uploaded to SlideShare on Feb 20, 2011, accessed December 10th, 2013, Zimny/chess-media-group-guide-to-social-crm-2010

VoorkantMorgan Stanley, Internet trends, [en ligne], avril 2010, disponible sur PricewaterhouseCoopers