The importance of exposure to Service Design over its precise definition.

tumblr_orwn12BZt51u17ynao1_500.pngWhenever you mention ‘service design‘ to people the first reaction you get is: “What is service design?” As a response to that question, we usually try to provide some definition of what is understood by it. Most often than not, our answers raise more doubts than certitudes.

At the end, we usually have a frustrating experience.

Both, us and the person we’re talking to feel some sort of a need to start scratching our heads and to make funny faces, wishing the conversation either stops or moves to some more interesting and friendlier subject…

The described situation is so common that it was defined as one of the priorities to be addressed by the service design community. During the 2016 Service Design Global Conference held in Amsterdam, the Academic Session defined it as one of the ‘Six Priorities to Promote Service Design in Academia’: Recognize and understand the non-existence of a commonly accepted definition for service design.

Source: The importance of exposure to Service Design over its precise definition. | Mauricio Manhaes, Ph.D. | Pulse | LinkedIn

Growth within: A circular economy vision for a competitive Europe

This report offers a vision for a circular economy in Europe, and argues that it is an inherently attractive alternative to our current “linear” development path, finding positive employment effects—0.6 percent additional annual growth, and 48 percent reduction of CO2 emissions by 2030.

Your Brain Can Only Take So Much Focus

The ability to focus is an important driver of excellence. Focused techniques such as to-do lists, timetables, and calendar reminders all help people to stay on task.

Few would argue with that, and even if they did, there is evidence to support the idea that resisting distraction and staying present have benefits: practicing mindfulness for 10 minutes a day, for example, can enhance leadership effectiveness by helping you become more able to regulate your emotions and make sense of past experiences.

Yet as helpful as focus can be, there’s also a downside to focus as it is commonly viewed.The problem is that excessive focus exhausts the focus circuits in your brain. It can drain your energy and make you lose self-control. This energy drain can also make you more impulsive and less helpful. As a result, decisions are poorly thought-out, and you become less collaborative.

Read all: Your Brain Can Only Take So Much Focus

David Ducheyne’s Book Sustainable Leadership: How to lead in a VUCA world

Last week launched the English version of my book on Sustainable Leadership in the beautiful city of Prague.

Leaders bear a large responsibility for the teams, companies, organizations, countries they lead. Leadership has never been as crucial as it is today. But at the same time it has not been as difficult as it is today either.I have written this book because over the years I saw an increasing need to recalibrate leadership and to get rid of some of the myths around it.”  ​ ​

Leading in a VUCA World

We need to look for a leadership that can cope with the challenges of today and tomorrow and that is sustainable. The answer does not only lie in leadership education. It lies in an approach to leadership that is based on what makes us human: it’s about character.Because character is the only aspect of leadership that can survive in the VUCA world. It’s the only thing that gives us certainty. However, character is undergoing erosive processes that make leaders less empathic, less fair, less kind and less reciprocal than they’d like or need to be.Leaders who do not base their leadership on their character, but rather on position, competencies or power will see their leadership fade. And why is that? Because leadership is based on trust and to be trusted one needs to show character. ​ ​

About the Book

My book is an account of how I see sustainable leadership. But it’s more than a personal view. It’s based on many interviews, coaching conversations, and 24 years of experience with both good and bad leaders. You can also find an extensive literature study and the book has been reviewed by people both in business and academia, in several countries.

The book describes:what sustainable leadership is and why it is important,how to base it on character rather than on any other unsustainable source of leadership,how to protect character from erosion and how to create a sustainable leadership context where trust thrives, people experience meaningfulness and personal growth and where people can be engaged sustainably.

The book is out in English as hardcover and e-book.You can find it here  »  ​ ​

This book is also available in Dutch and in French.Let’s start the debate on which kind of leadership we need in the VUCA world.

Source: die Keure