Mastering Complexity Through Simplification: Four Steps to Creating Competitive Advantage

Understanding what drives simplicity is one thing—making it a reality is another. BCG has developed and deployed a four-step approach to simplification. Smart Start. The first step is the identification of the performance issues and the symptoms of complicatedness. A company should not simplify itself only for the sake of simplifying. Simplification is for companies that … Continue reading Mastering Complexity Through Simplification: Four Steps to Creating Competitive Advantage

How CIOs can use machine learning to transforming customer service

Thinkstock (Thinkstock) In recent years, advances in machine learning have propelled its use to the forefronts of virtually every industry in the modern economy. This exciting new way to conduct business is thus being increasingly relied upon to provide better customer service experiences at a fraction of current cost. What specific strategies are the world’s … Continue reading How CIOs can use machine learning to transforming customer service

Deloitte’s 2016 global mobile consumer survey: US edition (download possible)

Imagine for a moment that you are suddenly marooned on a desert island. Aside from basic necessities like food and water, what from your civilized past would you miss the most? If you said your mobile device, you are not alone according to recent mobile consumer trends (though we can’t guarantee the connectivity). Mobile devices … Continue reading Deloitte’s 2016 global mobile consumer survey: US edition (download possible)

Chatbots: Should you waste your time? Top Minds Chime in

Although chatbots have been around for a while, within the past year there’s been a surge in interest and usage. There have been more and more companies offering bot building services, website integrations, and developer tools. Now we can have bots on our e-commerce sites with Drift and Intercom, in app bots on Kik and Telegram, … Continue reading Chatbots: Should you waste your time? Top Minds Chime in

McKinsey survey results: IT’s future value proposition

Many executives expect IT will play a growing role in driving business results, according to a new survey. For that to happen, CIOs must broaden their profiles and prove IT’s effectiveness in areas such as digital and innovation. IT is poised to play a new, more strategic role in companies, one that moves beyond support to … Continue reading McKinsey survey results: IT’s future value proposition