PWC study: Workforce of the future

We are living through a fundamental transformation in the way we work. Automation and 'thinking machines' are replacing human tasks, changing the skills that organisations are looking for in their people. But what will the future look like? This isn’t a time to sit back and wait for events to unfold. To be prepared for the future, … Continue reading PWC study: Workforce of the future

Forrester – Lead with a Scaled Design Thinking Mindset (download possible)

https://twitter.com/DTAcademyLondon/status/893014839009869824 Overall SAP comes across as a design leader, and Forrester analyst Ryan Hart writes how SAP BUILD helps organizations scale design thinking while sitting on top of SAP Cloud Platform. The report includes BUILD screenshots and references how SAP and the Hasso Plattner Institute of Design have frameworks and methodologies to foster innovation https://issuu.com/fredzimny/docs/a8723149-c57c-0010-82c7-eda71af511f … Continue reading Forrester – Lead with a Scaled Design Thinking Mindset (download possible)

The secret to digital success? Design thinking

Design thinking is emerging as a major ingredient in for digital transformation success. But what exactly is design thinking, and how are leading CIOs harnessing its power to bolster business value? Design thinking is an approach to building products that integrates business and technical needs together to deliver what people require, says Shelley Evenson, managing … Continue reading The secret to digital success? Design thinking

Value Creation vs. Revenue Extraction: Which Kind of Business (Professional) Are You?

There’s a problem in business. Okay, fine, there are plenty of problems in the wide world of business. Obviously, there are tons of good things in business brought about by new innovations, advances in technology, and improvements in customer engagement. But for all the new changes, old habits sure do die hard. Specifically, there are a lot of old … Continue reading Value Creation vs. Revenue Extraction: Which Kind of Business (Professional) Are You?

Read: Patrick Quattlebaum’s New Language of Service Design

Interview with Patrick Quattlebaum, former managing director of Adaptive Path and principal owner at studioPQ and a service design experts. by Andrea Fineman There’s a tendency in business circles to conflate customer-centered with human-centered when talking about service design due to the overall trends in organizations to focus on customers first. I encourage service designers to … Continue reading Read: Patrick Quattlebaum’s New Language of Service Design