Machine learning based video: the roi of CX

Customer experience (CX) has been a hot topic for a number of years now, with global brands like Airbnb and Apple setting the standard (and expectations) for what customer experience should look like.

As a result, CX – or ‘how customers perceive their interactions with your company’, as Forrester defines it – has become a primary focus for businesses.

But, what exactly are the benefits of CX? Here are some interesting and inspiring statistics detailing why it is so important.

Video based on https://fredzimny.blog/2017/08/11/17-stats-show-cx-important/

Summary
Machine learning created this video based on a blogpost
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Machine learning created this video based on a blogpost
Description

Customer experience (CX) has been a hot topic for a number of years now, with global brands like Airbnb and Apple setting the standard (and expectations) for what customer experience should look like. As a result, CX – or ‘how customers perceive their interactions with your company’, as Forrester defines it – has become a primary focus for businesses. But, what exactly are the benefits of CX? Here are some interesting and inspiring statistics detailing why it is so important.

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