Dear service design community,I’m very excited to share with you today a plan to take our community to the next level. Read on, or just watch the video and scroll to the bottom 😉

Over the past two years, Erik and I have been running what we at first called “a grand experiment” in building a virtual community of practice for people around the world interested in service design. When we launched at the Service Experience Conference in 2015, we didn’t know what to expect. Since then, we have been blown away at the incredible interest and rapid growth of the community. (If you’re not in yet, please join us!)

Read all: Dear Practical Service Design Community, it’s time to take this party to the next level.

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