Yet there is still a substantial amount of poor UX design today, even with more UX professionals on the job.
High organizational politics and immaturity, lack of UX skill or training, and development processes which ignore UX are just some of the reasons.
We have known this for many years. But what we didn’t know is how effective UX people feel they are at their jobs, and why.
Survey of UX Professionals
To understand the current state of UX, we asked 360 UX professionals about how effective UX was and how powerful a voice it had at their organizations. The participants answered an online questionnaire about their perceptions of UX effectiveness and design quality, and about management and organizational structure at their companies.
While people wear many hats in the UX arena, we asked respondents to choose the one role that they most identify with for the purposes of this survey. About 52% of respondents chose a UX-related title (UX designer, UX researcher, UX manager, or UX consultant). Another 7% had roles closely associated with UX (information architect, visual/graphic designer, customer-experience specialist). A large portion of our respondents (17%) felt that none of our titles represented what they did. This broad distribution is in line with our study of UX careers, which found a wide diversity in backgrounds and job roles. Our survey respondents were uniformly distributed across organization sizes — with one quarter of them working in each of these four organization types:More than 10,000 employees (22%)1001–10,000 employees (26%)101–1,000 employees (27%)Fewer than 100 employees (25%