This is Part 3 in a 5 part series about why a chatbot was the hardest thing I’ve ever designed.

This article will explain how, when and why you should personify your chatbot to make it more appealing to your users.This series is a follow-up to The Ultimate Guide to Chatbots article I wrote and a sample of what’s to come from my follow-up eBook, The Ultimate Guide to Chatbots.If you haven’

Read all: Emotional Design for Chatbots: How to make humans like your bot

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