Just two weeks to go before it is 2017–good riddance, 2016!–and that means it is time to start making your professional New Year’s resolutions.

At the top of many marketers’ lists of goals is to improve their brands’ customer experience (CX), but just like my annual January commitment to exercise, that can fade under the intense pressure of daily demands and expectations.Fear not, because there are simple (but not necessarily easy) actions you can take to ensure your customers will be more satisfied, more loyal and sing your praises next year. Here are three:

Read them at: Three Simple Actions To Improve Customer Experience in 2017 – Augie Ray