Dealing with customer service sucks – it is the bane of our existence as consumers.Once you’ve searched the site to find the right number –  which feels purposefully hidden to discourage you from calling – you then talk to a robot that completely fails to understand what you’re saying (I said BILLING not Bill Clinton!). And let’s not even discuss the hold music…Eventually, you hit paydirt. You answer a few questions asked by a real human, only to find out you’re speaking to the wrong person, who proceeds to transfer your call to someone else. But seriously, the hold music

Source: Is artificial intelligence the future of customer service?