Let’s be honest, we’re all crazy customers with high expectations. We live in the era of touchpoint proliferation, where we expect services to be available whenever and wherever we want them. But at the same time, we expect it to work seamlessly, like magic.
Published by Fred Zimny
A management executive for over 25 years. Successfully managed transition programs and front office operations within numerous Dutch companies. Into service design, service management and service innovation. Expertise: Service design Service economy Service innovation Service marketing Service management View all posts by Fred Zimny