Some employees demonstrate a long-term “ownership” mentality at work, while others see themselves as short-timers with a renter’s attitude. James Heskett asks whether we are turning into a nation of job renters. by James HeskettThere’s an age-old question: “Does anyone ever take a rental car to the car wash?”For years, Bill Marriott instinctively has picked up trash as he walks through hotels managed by his company. I’m convinced that he does it because it sends a message to other managers about the importance of assuming an ownership mentality toward the business and its customers.
Published by Fred Zimny
A management executive for over 25 years. Successfully managed transition programs and front office operations within numerous Dutch companies. Into service design, service management and service innovation. Expertise: Service design Service economy Service innovation Service marketing Service management View all posts by Fred Zimny