This fall, customers cruising the aisles of Lowe’s home improvement stores in the San Francisco Bay Area may see a new type of employee taking inventory and assisting shoppers. You won’t find a nametag on this worker, but you won’t confuse it with other employees, either. The new kid in town is the LoweBot, an autonomous retail service robot that scans and audits store inventory on the floor. It uses voice recognition to identify products for customers and lead them to the right shelf — in multiple languages.
Published by Fred Zimny
A management executive for over 25 years. Successfully managed transition programs and front office operations within numerous Dutch companies. Into service design, service management and service innovation. Expertise: Service design Service economy Service innovation Service marketing Service management View all posts by Fred Zimny