Over the last few weeks, my colleague Augie has been publishing some great research on Customer Journeys – how the journey has evolved, how to map a customer journey and….
Published by Fred Zimny
A management executive for over 25 years. Successfully managed transition programs and front office operations within numerous Dutch companies. Into service design, service management and service innovation. Expertise: Service design Service economy Service innovation Service marketing Service management View all posts by Fred Zimny