tumblr_obagqlp8vS1smvhv8o1_500Customer journey maps are a strong tool for marketers seeking to improve their brands’ customer experience.. Unfortunately, many marketers report that their customer journey mapping initiatives fail to drive the….

read all Six Reasons Customer Journey Mapping Fails (And What To Do About It)

This post is recommended for you  Big, open, driven. How can Service Designers deal with data?