“Identifying stress cases helps us see the spectrum of varied and imperfect ways humans encounter our products, especially taking into consideration moments of stress, anxiety, and urgency.”

Many people want to catch up on the news and stay informed, but these aren’t the only reasons people consume news. They also search for news in moments of crisis, times of anxiety and urgent situations.As a digital product designer for news organizations, I’ve often focused on user experience and visuals — and not enough on an individual’s personal circumstances that may affect how they perceive and comprehend the news.

Source: Designing news products with empathy: How to plan for individual users’ needs and stresses » Nieman Journalism Lab

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