Is this something you’ve been wanting to do?. Here’s how these three tools fit together, in one diagram (and some supporting paragraphs of text).. I’ve tried to keep this as jargon-free as possible.. What’s the difference?. Personas provide humanizing context..
Published by Fred Zimny
A management executive for over 25 years. Successfully managed transition programs and front office operations within numerous Dutch companies. Into service design, service management and service innovation. Expertise: Service design Service economy Service innovation Service marketing Service management View all posts by Fred Zimny