The Frontlines of American Anger: Customer Service – It’s Your Money – TIME.com

Just recently read an advertisement for working in a call center.

Their hourly rate?

Equal to the hourly rate for grape pickers in northern France!!

I do stress the importance of grape picking but something is certainly wrong if that call centers claims that their staff is their most important asset.

Found at The Frontlines of American Anger: Customer Service – It’s Your Money – TIME.com.

Yes, we all know that modern-day customer service is awful. But there’s something that just might be equally awful: working in customer service.

Today, the WSJ discusses how customer service reps deal with customer anger—a whole, heaping lot of customer anger.

Read more: http://money.blogs.time.com/2010/09/22/the-frontlines-of-american-anger-customer-service/#ixzz10dupawzS

Photocredit: nick.emmons

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