Just recently read an advertisement for working in a call center.
Their hourly rate?
Equal to the hourly rate for grape pickers in northern France!!
I do stress the importance of grape picking but something is certainly wrong if that call centers claims that their staff is their most important asset.
Yes, we all know that modern-day customer service is awful. But there’s something that just might be equally awful: working in customer service.
Today, the WSJ discusses how customer service reps deal with customer anger—a whole, heaping lot of customer anger.
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