Somewhere, at a time at the end of a meeting with senior management I remarked that I did not hear the word customer (yes, also shame on me). After some time in competitive benchmarks positions dropped and dropped. If there is a relation I do not know.
But one of my resolutions for me on the personal and professional level is at each task, challenge, each mail, each meeting, each face to face conversation to start with focusing on the customer benefits.
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