Agree with Valeria Maltoni´s Customer service for attitude

Indeed, attitude. And not limited to customer service staff

Post found at http://www.conversationagent.com/2010/09/customer-service-hire-for-attitude.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+ConversationAgent+(Conversation+Agent)

Attitude-is-a-decisionOne person can make a tremendous difference even in a huge organization. Especially if that person understands service, and how every interaction inside and outside the company is with a customer.  That is true and valid especially in the hospitality industry.

To be continued at http://www.conversationagent.com/2010/09/customer-service-hire-for-attitude.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+ConversationAgent+(Conversation+Agent)

Photocredit Beat.

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