Recommended read:Peter Morville on Service Design @Design for Service

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Found at Peter Morville on Service Design « Design for Service.

In a new article over at Semantic Studios Peter Morville offers an overview of service design, information architecture and UX design. He proposes that information architecture might be the bridge that connects the two approaches.

Morville shares an example of an experience map intended to serve as a boundary object for catalyzing conversations among designers, users, and stakeholders:

If we’re to design coherent multi-channel services and experiences, we must add new visuals to our toolkit. For starters, we should complement service-centered blueprints with user-centered maps that show the full array of choices and channels that people navigate every day.

To be continued at

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