Another customer manifesto: Chris Brogan video review of BAM-Customer service (book review)

I work in customer service. Lots of people –  as stated by Chris – are passionate about social media have some customer service in their background.

That’s why he really got into Barry Moltz’s and Mary Jane Grinstead’s book BAM!: Delivering Customer Service in a Self-Service World (amazon affiliate link).

It’s a very readable book, broken into very useful chunks, with a recurring theme of “bust-a-myth,” ergo the BAM!  Chris highly recommends this book if you’ve got something to do with customer service.

Reblog this post [with Zemanta]
This post is recommended for you  How Smart Services create sustainable customer value #automotive #