Is CRM already dead or still dying?

Being an operational contact center manager I appreciated the included post.  May be I had to change the title to “Is traditional CRM already dead or still dying”.  But I did not like the wordings, suggested concept or altered context.

Enjoy!

CRM, Dead or Dying[gigya width=”425″ height=”355″ src=”http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=webinar-090601091856-phpapp02&stripped_title=crm-dead-or-dying” quality=”high” flashvars=”gig_lt=1244128321515&gig_pt=1244128345250&gig_g=1&gig_n=wordpress” wmode=”tranparent” ]

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